Too Hot Mammas, LLC Returns and Exchanges Policy

Customer Satisfaction

At Too Hot Mammas LLC , manufacturer of my royal heinie™ the quality of our products is important to us and we strive to ensure your satisfaction with our products. If you have any questions, please contact us during our business hours (10a-5p M-F EST) at 305-395-6952 or email us at Info@myroyalheinie.com. The policies and procedures set forth herein are subject to revision from time to time without notice. Accordingly, please review these policies and procedures each time you make a purchase. Thanks for your patronage.

Exchanges

If you purchased one of our products from a retail location other than the myroyalheinie.com website, any exchange will be governed by that retailer’s exchange policy. If the retailer from whom you purchased the product are unable to assist you, please contact us during business hours (9a-10p M-F EST) and we will try to assist you.

If you have purchased one of our products from myroyalheinie.com and would like to exchange that product, please contact us during business hours (10a-5p M-F EST) and we will assist you. You may exchange unused items purchased from the myroyalheinie.com website within 10 days of the original purchase. Product(s) to be exchanged must be returned in new and unused condition with the accessories and tag(s) attached along with the original packing invoice.

Returns

This policy applies to items you would like to return for a refund and may vary depending on where you purchased our products. If you made a purchase from a location other than the myroyalheinie.com website, the return policy of the retailer from whom you purchased the product will govern your transaction. Please contact that retailer directly for return instructions. Items purchased from a retailer other than myroyalheinie.com may NOT be returned or exchanged through the myroyalheinie.com return center. If you are dissatisfied with a retailer in regard to our products or the store’s return policy, please contact us.

myroyalheinie.com will not accept returns for a refund unless there is a defect in the product in which case, please contact us during business hours (10a-5p M-F EST) and we will assist you.

Privacy

We do not sell, rent or use any information you provide to us in any manner other than which is intended.